NEW support measure from SALTO SEE: Coaching

SALTO SEE is introducing a new supportive measure, as a pilot in 2020:

Attracting new organizations into European Solidarity Corps (ESC) using a method of Coaching to help organization to prepare for ESC, by helping them to get to the stage of submitting application for Quality Label

Aims of this measure:

  • To increase quantity of volunteering projects taking place in and with organizations from Western Balkans
  • To diversify the pool of accredited organizations by:
    • attracting new organizations on board (focus on solidarity is an opportunity to address also other fields, connecting to youth)
    • To get on board organizations with bigger capacities, in terms of offered activities and support staff, to host and send volunteers

What is the Quality Label?

Any organization wishing to apply for and implement projects in the field of volunteering under the European Solidarity Corps (hereinafter referred to as the ESC) must obtain an appropriate Quality Label. The Quality Label is needed to ensure the quality and compliance of the participating organizations with the principles and objectives of the ESC in terms of their duties at all stages of volunteering projects.

For organizations from Western Balkans it is possible to obtain the Quality Label for the field of volunteering, for one or both of the following roles: support and hosting organization.

Acquiring a Quality Label is a process of verifying an organization that wants to get involved in projects in the field of volunteering to demonstrate knowledge of the philosophy, values ​​and quality standards for participating in activities that are part of the program.

More information about the Quality Label process in the Western Balkans, here.

Who is the coaching measure for?

The coaching is intended for representatives of organizations that

  • do not have a Quality Label yet;
  • have attended any of the national Info days in the countries of Western Balkans, where ESC programme was presented and;
  • have a strong intention and a clear motivation to join the program.

Preference will be given to organizations involving young people with fewer opportunities and/or young people with special needs.

How will the coaching be implemented?

After organization applies and is selected for the coaching measure, SALTO SEE will match the organization with one of our experts, experienced in ESC. The expert will offer a tailor-made support to the organization by implementing a series of physical and/or online meetings in the range of 20 hours. Together, the organization and expert will prepare a plan of steps in order for the organization to acquire Quality Label, which is pre-requisite for an organization to step into ESC. In a case of a successful result of this process, the organization will be prepared and ready to take part in ESC by submit their application for getting Quality Label.

What will organizations gain from this measure?

Representatives of organizations will get acquainted in detail with the program, Quality Label and quality elements. With the help of an expert, they will consider the strengths of the organization that can be used to prepare the organization for the Quality Label and quality implementation of projects and at the same time highlight places where there is still room for improvement and find resources for it. At the end of the counselling, they will be able to prepare an application of a good quality for obtaining a Quality Label.

What are the obligations of the organization involved?

Organization is obliged to actively participate in the counselling process with nominating at least 2 people who will be included in the process. At the end of the coaching the organization will have to fill in an evaluation questionnaire and send it to SALTO SEE.

Who provides coaching?

Coaching is provided by experienced external experts SALTO SEE is regularly cooperating with (experts from our pools of accreditors and trainers). The selected organization will be assigned with a coach by side of SALTO SEE. The expert who acted as a coach will not participate in the subsequent evaluation of the application for the Quality Label submitted by the organization receiving coaching support.


The coaching can take place in the period from July 2020 to mid November 2020. The dynamics of the coaching process are agreed between the coach and the organization.

How can you get involved?

An interested organization, is invited to participate to the national Info-day on ESC, which will be held in the national language(s).

Bellow you can see the schedule of planned Info days:



Contact person

Email address


Online, 6 July 2020

Irena Topalli, Beyond Barriers, Contact Point of SALTO SEE in Albania

Bosnia and Herzegovina

Planned for September

Andrej Troha


  • Mitrovica, 8th of July, in Serbian
  • Prishtina, 9th of July, in Albanian
  • Online, 13th of July, in English

Helena Poučki, Gaia, partner of SALTO SEE for promotion and support of the European Solidarity Corps programme in Kosovo


29 July 2020, online/residential - tbc

Mirela Kalamperović Adp-Zid, Contact Point of SALTO SEE in Montenegro


Online, 14 July 2020

Andrej Troha, SALTO SEE

After the info-day an interested organization has a one-week deadline to apply for the measure, by filling in the application form available here. Organizations will be notified of the selection within approximately two weeks after submission of their application.

By applying, the organization accepts the terms of participation set out in this call and agrees that SALTO SEE may use the results of the evaluation to disseminate the effects and promote the program.

Address for questions:

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