Toolbox — For Training and Youth Work
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Manual
The Quality of the Volunteering Process - Practical manual for youth workers and volunteer support staff
A practical manual for youth workers, mentors and volunteer coordinators to improve volunteering experiences. It offers guidance on mentoring, motivation, inclusion, intercultural communication, reflection and recognition of learning outcomes.
Aims of the tool
To improve the quality of volunteering experiences by equipping youth workers, mentors and volunteer coordinators with practical methods for supporting volunteers, promoting inclusion, facilitating reflection and recognising learning outcomes throughout the volunteering process.
Learning objectives:
- Improve understanding of quality support throughout the volunteering process.
- Explore methods for mentoring, motivation and inclusion.
- Support volunteers' reflection and recognition of learning outcomes.
- Adapt educational approaches to different volunteering programmes
Description of the tool
The Quality of the Volunteering Process was developed through the Erasmus+ KA210-YOU project Building Bridges, Bridging Communities: Volunteering in the Community Landscape (BBBC), in cooperation between pewobe gGmbH (Germany), Alternativa Realitate (Latvia) and My Madeira Island (Portugal).
The manual responds to practical challenges faced by organisations supporting volunteers. Its development was informed by a needs assessment involving 21 youth workers and volunteer support staff and by partners' experience with local volunteering, European Solidarity Corps individual volunteering and volunteering teams.
It explores different aspects of the volunteering process, including preparation and support, motivation, mentoring, intercultural communication, inclusion, learning reflection and recognition of competences.
The manual can help organisations review their existing practices, develop support activities and adapt methods to different volunteering contexts.
Downliad manual in 4 languages: https://bbbc-project.eu/manual/
Disclaimer
SALTO cannot be held responsible for the inappropriate use of these training tools. Always adapt training tools to your aims, context, target group and to your own skills! These tools have been used in a variety of formats and situations. Please notify SALTO should you know about the origin of or copyright on this tool.
Tool overview
http://toolbox.salto-youth.net/6100
This tool is for
Target groups: Youth workers, mentors, volunteer supervisors, volunteer coordinators, project managers and NGOs working with local and international volunteers.
and addresses
Voluntary Service
It is recommended for use in:
European Voluntary Service
Materials needed:
Available online and downloadable in PDF English, German, Latvian and Portuguese.
Behind the tool
The tool was created by
Developed by pewobe gGmbH (Germany), Kultūras biedrība “Alternativa Realitate” (Latvia) and Associação My Madeira Island (Portugal) within the Erasmus+ KA210-YOU project “Building Bridges, Bridging Communities: Volunteering in the Community Landscape” (BB
in the context of
The manual was developed within the Erasmus+ KA210-YOU project “Building Bridges, Bridging Communities: Volunteering in the Community Landscape” (BBBC), in cooperation between organisations from Germany, Latvia and Portugal. It responds to practical chall
The tool was published to the Toolbox by
Iryna Novak (on 23 October 2026)
and last modified
20 October 2026
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