Toolbox — For Training and Youth Work
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Presentation
Mastering Communication Booklet
A field guide from the "Mastering Communication" Erasmus+ Youth Exchange. Covers assertiveness, active listening, conflict resolution, non-verbal communication, and professional skills through non-formal methods. Free to use and adapt.
Aims of the tool
-Equip young people with practical interpersonal communication skills applicable in both personal and professional contexts
-Raise awareness of different communication styles — passive, aggressive, passive-aggressive, and assertive — and help young people identify and develop their own
-Inspire further engagement with Erasmus+ and non-formal learning among young people who encounter the resource
Description of the tool
The Mastering Communication Field Guide is a practical resource developed as part of an Erasmus+ KA152 Youth Exchange bringing together 24 young people from Poland, Hungary, Italy, and Spain. Designed to be accessible, engaging, and reusable, the guide documents the key learning content and non-formal methods explored throughout the 7-day exchange.
The booklet is structured around four interconnected 21st-century skill areas — Communication, Critical Thinking, Collaboration, and Creativity — and covers a wide range of topics including assertive communication, the DESC and I-Message models, active listening, non-verbal communication, conflict resolution using the Thomas Kilmann matrix, cognitive biases and inner dialogue, psychological safety in teams, and professional readiness for the job market.
Available downloads:
Disclaimer
SALTO cannot be held responsible for the inappropriate use of these training tools. Always adapt training tools to your aims, context, target group and to your own skills! These tools have been used in a variety of formats and situations. Please notify SALTO should you know about the origin of or copyright on this tool.
Tool overview
http://toolbox.salto-youth.net/5579
This tool addresses
Youth Initiatives
It is recommended for use in:
Youth Exchanges
Behind the tool
The tool was created by
Young Wave
The tool was published to the Toolbox by
Marcelina Woźniak (on 30 April 2026)
and last modified
31 March 2026
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