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Simulation Exercise, Exercise, Ice-breaker

Hotel "Glocal"

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Raise awareness about our cultural identity in order to have a fruitful intercultural dialogue towards European/Global citizenship

Description of the tool

Participants should divide into pairs. One person of the pair will be receptionist, other one is guest. Every guest will get a problem card where his problem is written and his task will be explain his problem to his receptionist during 1 minute.
The problem can be really general e.g. The elevator is broken and the guest needs help to take his luggages up to the third floor. Then it can be specified e.g. The neighbour uses santal sticks because she is buddhist and the smoke is too strong.
The receptionist and the guest only can use their mother tongue and body language. They can not use any common spoken languages! They can not speak with each other before their meeting. Every pair has 1 minute to speak and the receptionist should solve the problem. If he doesnt succeed during one minute, afterwards he can guess and the other participants will be asked as well. At last the guest can say what was the problem.
Firstly all pairs will play and try to find solutions.
After the exercise, debriefing will happen. Debriefing can be on cultural identities, similarities and differences between cultures, intercultural dialogue, communication.


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SALTO cannot be held responsible for the inappropriate use of these training tools. Always adapt training tools to your aims, context, target group and to your own skills! These tools have been used in a variety of formats and situations. Please notify SALTO should you know about the origin of or copyright on this tool.

Tool overview

This tool is for

at least 6 people up to 60

and addresses

Anti-Racism, Voluntary Service, YOUTH in ACTION (YiA) programme, Intercultural Learning, Personal Development, Conflict Management, European Citizenship

Materials needed:

one table


Max. 60min.

Behind the tool

The tool was created by


(If you can claim authorship of this tool, please contact !)

The tool was published to the Toolbox by

Mara Arvai (on 5 November 2007)

and last modified

17 December 2008

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