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Keys to Communication and Conflict Management in Youth Work

Training Course

24-29 May 2023 | North of Portugal - Viana do Castelo District, Portugal

This Training Course is dedicated to members of local youth organisations willing to learn communication and conflict management methods and techniques to be used in their work. A wide learning experience on preventing and managing conflict!

Do you want to…

…improve your communication skills?

…feel more comfortable managing conflicts in the youth field?

…understand how your emotions affect your reactions and the work you do with young people?

If you answer yes to any of these questions, this experience is made for you!

Apply now!

“Keys to communication and conflict management in Youth Work” will be a learning experience for youth workers from locally based organisations. By sharing communication and conflict management methods and techniques, the course aims to enable participants to communicate more effectively, both intrapersonally and interpersonally, to prevent and manage conflict in their grassroots organisations' work context, in their work with young people and in the development of international projects with focus on Erasmus+ and European Solidarity Corps.

What’s the path we would like to take:

Participants will be driven through an experiential path, explore personal approaches towards conflict, raising awareness of their own and other people's emotions as the basis to be able to conflict resolution, understand basic definitions and mechanisms of conflict and how to dissociate it from aggressive communication and violence and perceive it as constructive disagreement and use of communication and conflict management tools and techniques in group level and working environment and project management, to be able to engage and act as a moderator to deescalate the situation in case of need.

What’s this training try to address:

  • Misunderstandings and/or aggression in communication;
  • Different language users and people with different cultural and social background tend to communicate differently;
  • Highly stressful time due to pandemics restrictions & fear of an unknown situation has changed the forms of communication;
  • Work overload and burnout of youth workers that Highlighted the importance of reflect and develop strategies on the topic of mental health and wellbeing;
  • Impulsive reactions due to emotional overload and lack of emotional resilience;
  • Conflict of interests among counterparts between youth workers and stakeholders;
  • Different communication forms between youth workers and youth.

Objectives and expected outcomes:

  • To explore the vocabulary and the mechanism of emotions and feelings and our own attitude through different types of conflict;
  • To equip youth workers with techniques, methods and tools to face interpersonal and intrapersonal conflict(s) and deal with this issue in their organisations, their Erasmus+/ESC projects and in the work they do with young people;
  • To increase the quality of youth work done by the participants by improving their capacities and the capacities of their organisations and as an impact the organisations cooperating with them locally;
  • To increase international cooperation of youth workers and foster the exchange of experience, expertise and practices, by networking and forming potential future partnerships;
  • To learn where to find existing tools to provide a safe space, foster a nonviolent communication and facilitate group dynamics.


The trainers will foster a self-directed learning process by working on setting the environment of the training rooms and providing a timetable of the activities that will respect time and paces of you as a participant. Sessions will be provided to share tools and methods that can reflect the competences of “Communicating meaningfully with the others” and “Collaborating successfully in a team” coming from the ETS Framework aiming at sustaining quality youth work through competence-based capacity building for youth workers, trainers and staff of the National Agencies of the EU Youth Programmes.

The project is in accordance with the aim of the European Youth Work Agenda, to boost quality youth work and call for common actions within the Bonn process at a local, regional, national or European level, to create spaces to listen to young people’s voices, to build links with other domains in the public and private sphere and to strengthen the provision of quality youth work for the youth work community of practice.

Apply if you are:

- Above 18 years old;

- Able to understand and communicate in English;

- Youth workers, youth leaders or managers/coordinators from local organisations;

- Interested in the topic of communication and conflict management.


Information about training activities reaches SALTO from the most different directions. SALTO cannot be held responsible for incorrect information or changes in the training activities. However, please inform SALTO, whenever you should come upon incorrect data in the European Training Calender. Always contact the organisers of the training activities themselves for the latest information.

Training overview


This activity has already happened!

This Training Course is

for 30 participants

from Erasmus+ Youth Programme countries

and recommended for

Youth workers, Youth leaders, Youth project managers, - Youth workers, youth leaders or managers/coordinators from local organisations;

Working language(s):



Portuguese National Agency for Erasmus+ Youth/Sports and European Solidarity Corps (National Agency)


  • Hellenic National Agency Erasmus+: Youth in Action & European Solidarity Corps - Youth and LifeLong Learning Foundation (National Agency)
  • Agenzia Nazionale per i Giovani (Italy) (National Agency)
  • Bureau International Jeunesse - BEFR National Agency (National Agency)

Contact for questions:

Carla Marques


Phone: 00351253144450

Before applying please contact the NA of your residence country to check if it is involved in this concrete project and committed to cover travel costs. NB! Learn about possible participation fee and other relevant rules.


Participation fee

This project is financed by the participating National Agencies (NAs) of the Erasmus+ Youth in Action Programme. The participation fee varies from country to country. Please contact your National Agency or SALTO Resource Centre (SALTO) to learn more about the participation fee for participants from your country.

Accommodation and food

Unless specified otherwise, the hosting NA or SALTO of this offer will organise the accommodation and covers the costs for accommodation and food.

Travel reimbursement

Please contact your NA or SALTO in order to know whether they would support your travel costs. If yes, after being selected, get in touch with your NA or SALTO again to learn more about the overall procedure to arrange the booking of your travel tickets and the reimbursement of your travel expenses.

Participants are entitled to receive a Youthpass certificate from the organiser, for recognition of their competence development during the activity. Read more about Youthpass:

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